Category: IT Management

  • Browse with confidence: Microsoft Edge’s security boost

    Browse with confidence: Microsoft Edge’s security boost

    Browsing the web can be risky. It only takes one click on one bad link to put your business’s data at risk.

    With cyber criminals constantly targeting businesses using automated tools, it’s important to stay one step ahead with your online security.

    That’s why we’re excited that Microsoft is working on a major security update for its Edge browser, which will bring enhanced security to everyone using it.

    It’s adding new security features and beefing up existing ones.

    Maybe you’ve already seen features such as Password Monitor. This alerts you if any of your saved passwords have been compromised in a data breach, prompting you to change them immediately.

    There’s also SmartScreen technology, which will help safeguard you from phishing scams and malware.

    This checks websites against a list of known malicious sites, as well as analyzing URLs for any suspicious patterns or characteristics. If it detects something that’s not right, you’ll be warned before you proceed to the site.

    Why should you care about all these security updates?

    It comes down to this: Using a less secure browser could leave you vulnerable to all sorts of online threats. Cyber criminals are constantly coming up with new ways to exploit weaknesses in software, so it’s important to stay up-to-date with the latest security measures.

    Plus, let’s face it – no one wants to deal with the aftermath of a cyber attack. Whether it’s dealing with financial losses, identity theft, or just the hassle of cleaning up the mess, the consequences of a breach can be far-reaching.

    By using a secure browser like Edge, you can reduce your risk of falling victim to such attacks.

    Of course, we know that not everyone is an expert on  cyber security. That’s why Microsoft is making it easy to stay safe without needing a degree in computer science.

    The new security features are built-in and easy to use so you don’t have to worry about configuring anything yourself. You can browse the web with peace of mind.

    If you’re not already using Edge, give it a go. And if you need help getting your 365 suite optimized for your business, get in touch.

  • Now AI can make your Teams meetings more productive

    Now AI can make your Teams meetings more productive

    Are you tired of wasting precious time in meetings, only to leave feeling confused and disorganized?

    Do you struggle to keep track of all the action items and follow-up tasks that come out of these meetings?

    Microsoft Teams has launched a new feature which could solve your problems and boost productivity. 

    Meeting Recap is an AI-based intelligent meeting recap feature, available exclusively to Teams Premium subscribers. This innovative feature harnesses the latest in artificial intelligence technology to generate comprehensive summaries of your meetings.

    That means no more tedious recaps… but hello to accurate and efficient summaries that capture all the key points from your meetings.

    The Meeting Recap feature doesn’t stop there. It automatically identifies action items and follow-up tasks, assigns them to team members, and even sets deadlines for completion. This means that everyone involved in the meeting knows exactly what they need to do and when it needs to be done. A great way to improve communication and collaboration within your team.

    But it’s not just about efficiency. The meeting recap feature also offers customizable options to tailor the feature to your specific needs. Choose what information is included in the summary to ensure that you receive the most relevant and useful information possible.

    If you’re not a Teams Premium subscriber, are there benefits of investing in this new feature?

    Yes! For starters, it streamlines your workflow, saving you both time and money.

    You don’t have to waste hours trying to decipher meeting notes and action items. Instead, you’ll have access to a clear and concise summary that you can refer back to any time.

    Additionally, it improves organization and accountability within your team. With assigned action items and deadlines, everyone knows exactly what is expected of them.

    Don’t underestimate the power of this new Meeting Recap – it’s a game-changer for businesses that want to increase productivity.

    Don’t wait. If you need help upgrading to Teams Premium, we’re here for you. Get in touch.

  • Stop! And think, before you act on that email

    Stop! And think, before you act on that email

    How many times a day do you respond to an email without really thinking about its contents?  

    Maybe it’s a request for some information. Perhaps it’s asking you to pay an invoice. All mundane stuff. But no sooner than you’ve hit send, you’ve fallen victim to a Business Email Compromise (BEC) attack.

    A BEC attack occurs when a cyber criminal gains access to your business email account and uses it to trick your employees, customers, or partners into sending them money or sensitive information. They do this by impersonating someone senior, and abusing their position of trust.

    It might sound like something that only happens to big corporations, but that’s not the case.

    According to the FBI, small and medium-sized businesses are just as vulnerable to BEC attacks as larger ones. In fact, these attacks have cost businesses more than $26 billion over the past few years.

    And Microsoft brings more bad news, with its recent findings showing that they’re getting both more destructive and harder to detect.

    So, what can you do to protect your business from BEC attacks? Here’s our advice:

    1. Educate your employees: They are the first line of defense against BEC attacks. They need to know how to spot phishing emails, suspicious requests, and fake invoices. Train them regularly on cyber security best practice, like strong passwords, multi-factor authentication, and secure file sharing.
    • Use advanced email security solutions: Basic email protections like antispam and antivirus software are no longer enough to block BEC attacks. You need more advanced solutions that use artificial intelligence and machine learning to detect and prevent these attacks in real-time. Look for email security providers that offer features like domain-based message authentication, reporting, and conformance (DMARC), sender policy framework (SPF), and DomainKeys Identified Mail (DKIM).
    • Set up transaction verification procedures: Before transferring funds or sensitive information, establish a verification process that confirms the authenticity of the request. This could include a phone call, video conference, or face-to-face meeting. Don’t rely on email alone to confirm these types of requests.
    • Monitor your email traffic: Regularly monitor your email traffic for anomalies and unusual patterns. Look for signs like unknown senders, unusual login locations, changes to email settings or forwarding rules, and unexpected emails. Make sure you have a clear protocol in place for reporting and responding to any suspicious activity.
    • Keep your software up to date: Ensure that you’re always running the latest version of your operating system, email software, and other software applications. These updates often include vital security patches that address known vulnerabilities.

    BEC attacks are becoming more common and more sophisticated, but with the right awareness, training, and security solutions, you can protect your business.

    Don’t wait until it’s too late – take action today to keep your business safe.

    If you want to know more about how to protect your business from cyber threats, our team is always ready to help you. Give us a call.

  • Is your business data at risk? Don’t take chances with old tech

    Is your business data at risk? Don’t take chances with old tech

    When you replace old computers or external drives, do you delete data and then just… get rid of them?

    You could be putting your sensitive data at risk.

    A new study by a data recovery specialist shows that millions of deleted files can be recovered from improperly wiped hard drives that are sold online.

    It’s not just buyers who can access your old files. Cyber criminals often buy used hard drives and attempt to recover data from them. This could include anything from confidential business information to client details.

    It’s easy to forget about old data when you’re excited about shiny new technology. However, it’s important to consider what’s on that old drive before selling it or disposing of it.

    Even if the drive is encrypted, it’s still possible for data to be recovered. And if the drive is damaged, there’s a chance that some of the data is still salvageable. It’s better to be safe than sorry when it comes to sensitive information.

    Think about it this way: Would you leave important documents lying around for anyone to see? Of course not! Your digital information deserves the same level of protection.

    So what can you do to protect yourself?

    Don’t let your old hard drives become a liability. Take the time to have them properly wiped or destroyed before disposal. If you’re upgrading hardware, consider hiring a professional to handle the data transfer and ensure that your old devices are wiped clean.

    This isn’t just about protecting yourself. It’s about protecting your employees, clients, and anyone else whose personal information you may have stored on that old drive.

    It’s a small investment to make for the peace of mind that comes with knowing your data is safe from prying eyes.

    Don’t take chances with your data – take action to protect it:

    • Properly wipe or destroy old hard drives
    • Bring in a professional for your hardware upgrades
    • Upgrade your overall security practices

    Published with permission from Your Tech Updates.

  • Here’s how cyber criminals try to hack your accounts while you sleep

    Here’s how cyber criminals try to hack your accounts while you sleep

    Have you ever felt frustrated by the flood of notifications from your multi-factor authentication (MFA) app?

    Well, cyber criminals have too. And they’re taking advantage of “MFA fatigue” to try to gain access to your sensitive business data.

    MFA is essential for keeping your data secure. It adds an extra layer of security to your apps and accounts by asking you to verify your identity in two or more ways, such as a password and a code sent to your phone.

    The constant alerts can be overwhelming though.

    Attackers know this and will bombard employees – sometimes in the middle of the night – with a constant stream of MFA notifications. Which makes it more likely someone will authenticate a login attempt through frustration, tiredness, or just to get the notifications to stop.

    But now there’s a new weapon in the fight against MFA fatigue.

    Microsoft Authenticator has introduced number matching as a way of making sure your MFA notification is from the correct login attempt, preventing cyber criminals from taking advantage of notification fatigue.

    How does number matching work?

    When you receive an MFA notification, the app will display a randomly generated number. You then need to input this number to authenticate the login attempt and prove you’re not a cyber criminal trying to access your business data.

    That’s not all. Microsoft Authenticator also allows for biometric authentication, which means you can use your face, fingerprint, or other unique physical features to prove your identity and combat the threat of MFA fatigue attacks.

    With these security measures in place, your business can stay ahead of cyber criminals and keep your sensitive data better protected.

    If you already use Microsoft Authenticator, number matching is ready to use. Simply make sure your app is up-to-date, and you’ll be protected.

    If you use another MFA system and want to look at how to make your security better or easier, we can help. Get in touch.

    Published with permission from Your Tech Updates.

  • The final curtain call for Windows 10: What you need to know

    The final curtain call for Windows 10: What you need to know

    Microsoft has announced that the current version of Windows 10, released in 2022, will be its final release.

    If you’re currently using Windows 10, you might wonder what this means for your day-to-day operations.

    The good news is that your computers won’t suddenly stop working. The current updates and security patches for Windows 10 won’t disappear anytime soon either.

    However, you may want to consider upgrading to Windows 11 sooner rather than later. Microsoft has made it clear that it will be devoting all its attention to the new operating system from now on, so future developments and innovation will be focused on Windows 11.

    Upgrading can be a daunting task, but moving to Windows 11 has so many benefits:

    Enhanced performance

    Windows 11 has been designed to maximize efficiency and performance across all types of devices, making it a no-brainer for businesses looking for faster and more efficient technology.

    Improved user experience

    The interface has been updated with a more modern look, making it easier to navigate and customize.

    Increased security

    Windows 11 comes with Microsoft’s most advanced security features, making it harder for cyber criminals to breach your system.

    Better integration with cloud services

    Windows 11 gives you access to a range of cloud-based services, making it easier to collaborate with other team members and enhance your business’ productivity.

    If you’re still hesitant about upgrading, keep in mind that Microsoft will eventually stop releasing security updates for Windows 10. We’re expecting it to be in late 2025. This means staying with Windows 10 for too long could put your business at risk of security threats.

    The sooner you upgrade, the better your protection against these threats, and the more significant the benefits you’ll be able to reap from Windows 11.

    Like any big project, making the move to Windows 11 needs to be planned and implemented properly. Your hardware needs to meet certain requirements and, of course, you’ll need to make sure it’s done without affecting day to day operations.

    If you’d like help making the transition with as little disruption as possible, get in touch.

    Published with permission from Your Tech Updates.

  • Windows 11 optional update: Why it’s better to wait

    Windows 11 optional update: Why it’s better to wait

    Microsoft has just announced an option for people to trial new features before their general release in Windows 11.

    This isn’t about fixes to security flaws – everyone gets those at the same time.

    This is an opportunity for businesses to jump the queue to receive new features and updates first.

    Sound exciting?

    Yes!

    Worth the risk?

    Not quite.

    Our advice?

    Patience is a virtue!

    Sure, it may be tempting to give in to the tantalizing prospect of new features… nobody ever wants to wait. But jumping aboard any trial phase comes with risks.

    Bugs, errors, and other stumbling blocks could have a significant impact on your operations, potentially causing chaos in your daily workflow.

    Waiting until features have completed a thorough trial process gives you the advantage of other people’s experience. They’ve already dealt with the complexities so, by the time you get the new features, they’ll be polished and dependable. And isn’t that more important for the smooth running of your business?

    Trust us, the safe road is the smart road, especially when your business systems are involved. The benefits of being an early adopter may seem enticing, but you don’t want to end up being the guinea pig.

    Remember the old adage… good things come to those who wait!

    We’re all for keeping up with the latest technology and software updates, but there is a time to exercise caution, and this is one of those times. Don’t be tempted by the shiny new features.

    • Be patient
    • Stay safe
    • And ensure that when the time comes, you’re getting something that’s proven to work

    Microsoft already has a lot of (tested and approved) features that can boost productivity and make your work processes smoother. We spend a lot of time helping businesses find the right ones for them. If we can do the same for you, get in touch.

    Published with permission from Your Tech Updates.

  • 8 Tech Checks to Make Before You Travel

    8 Tech Checks to Make Before You Travel

    Our technology inevitably comes with us when we travel. Most of us won’t even travel to the end of the block without our smartphones. When you go on a trip, not having your technology there when you need it can ruin your day.

    Travel smarter and more securely by doing several checks before you go. Use our handy tech travel checklist. It can save you from suffering from lost devices, missing chargers, or a data breach.

    1. Check Your Apps

    Have you ever sat at an airport gate wondering why it looked so empty? You then found out that your gate had changed, and you had no idea. You go rushing to the other end of the concourse, hoping you’re not too late.

    How did everyone else know about the gate change? They most likely had the app for the airline and received a notification.

    Before you leave for a trip, make sure to download any apps you may need. It’s better to download them when you’re at home on your own Wi-Fi. If you wait until you’re at the airport, reception may be an issue.

    Some of the apps you may want to grab or update before your trip are:

    • Airline app
    • Train app
    • Hotel app
    • Theme park app
    • Camping ground app
    • Weather app
    • City tourism app

    2. Check Your Cords & Adapters

    People leave behind countless chargers and adapters every day. They litter airports, restaurants, and train stations around the world. Make sure to bring a backup charger for your laptop, tablet, or phone. Otherwise, you may find yourself paying a premium for a new charger in a gift shop. Your device could also go black if you lose its charger and can’t quickly get a new one.

    3. Check Your Power

    A great way to ensure you have the power you need is to buy a small charging battery. You can find these in most major retailers or online. They are small “blocks” that hold a charge and can power up a cell phone in a pinch.

    Having this extra backup also helps you avoid potential juice-jacking ports. These are fake or compromised public USB charging ports. Hackers use them to steal your data when you plug in.

    4. Check Your Mobile Plan

    If you’re traveling out of the country, you’ll want to check your mobile plan. If you don’t have the ability to call internationally, then you may not be able to text or call home.

    Carriers can add an international capability to your plan, but ask about pricing. It can get expensive if you’re on long calls or using mobile data. An alternative is to set up a VoIP app you can use with your office, friends, or family while you’re traveling. These enable both calls and SMS, but you do need an internet connection.

    5. Check or Add a VPN

    Free Wi-Fi may be a welcome site when you’re on the road, but it can also be dangerous. You don’t know who else is using that Wi-Fi. A hacker hanging out on the connection can easily steal your data if you’re not protected.

    It’s better to use either your mobile carrier connection or a virtual private network (VPN) app. VPN plans are inexpensive and will keep your data encrypted, even if you’re on public Wi-Fi.

    6. Check Your Backup

    Unfortunately, mishaps occur when traveling. You may leave your phone behind on a boat, have your luggage lost, or get your device stolen while in a crowded area.

    10% of all laptop thefts happen in airports.

    Don’t lose all your data with the device! Back up your devices to the cloud or local storage before you travel. This ensures that you won’t lose the valuable information on your device. You also won’t need to think twice about enacting a remote “wipe my device” command if necessary.

    7. Check Your Device Security

    Make your devices as secure as possible before you hit the road. When we’re traveling, our minds are occupied by other things. So, you may not think to check your antivirus or avoid suspicious phishing links.

    Protect your devices before you go using:

    • Antivirus/anti-malware
    • DNS filtering
    • Screen lock with passcode
    • Sharing features turned off
    • VPN application
    • Find-My-Device feature turned on

    8. Check Your Double-Checks

    What do we mean by checking your double-checks? Use the buddy system as a backup. When the family is getting off a plane, each should check with the other that they have all their devices.

    If you’re traveling alone, have a friend or family member check up by text. Did you grab your charger? Is your VPN turned on?

    Those little reminders can go a long way toward avoiding digital travel nightmares.

    Improve the Security of Your Devices Now

    Don’t leave your devices unprotected. This could mean a breach of your banking app or personal data. Contact us for device security solutions to reduce your risk.


    Featured Image Credit

    This Article has been Republished with Permission from The Technology Press.

  • 7 VoIP Setup Tips for a More Productive Office

    7 VoIP Setup Tips for a More Productive Office

    The global pandemic put a big emphasis on the need to run a business from anywhere. Enabling employees to work remotely requires cloud solutions. This includes collaborative platforms like Google Workspace and Microsoft 365. VoIP (Voice over Internet Protocol) phone systems have also become critical.

    VoIP allows companies to stay in contact with customers and potential customers. Employees can work from anywhere and still answer the business phone line. Callers get a similar experience no matter where employees may be working, office, or home.

    When you have people working from home, those old landline systems are inefficient. This has led to a large movement by businesses to VoIP. Both for necessity and cost-savings.

    According to Microsoft, 82% of organizations have reported saving money after implementing VoIP.

    While VoIP is the way to go for the future, this doesn’t mean it’s foolproof. Companies that don’t set up their system efficiently, can experience issues. This includes things like dropped calls, low bandwidth, and features left unused.

    If you’ve been struggling to make your cloud phone system more efficient, check out these tips below. They provide setup best practices for VoIP. Use these to positively impact your bottom line.

    1. Check Network Capabilities

    You can’t just assume that you can enable a VoIP system, and all will be well. Your network may not be able to handle the extra bandwidth needs without adjustments.

    Things you want to look at include jitter and packet loss. Additionally, review router settings to make sure it can handle peak traffic times. Experiencing dropped calls or choppy audio shows a need to address issues. These may include adjusting network hardware and/or increasing your ISP bandwidth.

    2. Prioritize Your VoIP Software Using QoS Rules

    Quality of Service (QoS) is a router settings area that allows you to say which traffic is most important. If QoS is not in place, it means resource issues. A large cloud backup could kick in and interrupt your calls because it’s taking up bandwidth.

    QoS sets up “traffic lanes” that give priority to certain functions. You’ll want to have your VoIP software prioritized to get the bandwidth it needs. This avoids issues with less critical processes hogging up internet resources.

    Using QoS keeps your calls smooth. It also improves the reliability of your cloud phone system. It’s also a good idea to use these rules for other important cloud activities.

    3. Provide Quality Headsets for Your Team

    A cheap headset can ruin the call experience for a potential customer. If someone calls in and can’t hear anything or gets choppy reception, they’ll quickly get frustrated. They will most likely figure that your company doesn’t have its act together.

    Your employees may not be able to afford high-quality headsets. They also may not know what type to buy. Head off potential problems by issuing quality headsets for your team to use.

    4. Set Up Departments & Ring Groups

    One of the great features of VoIP phone systems is the ability to set up ring groups. You first set up your department groups (accounting, marketing, etc.). Then set the included employee extensions.

    Creating a ring group allows you to have a call go to your customer support department as a whole. This is better than one person, who may be busy. That way, the whole group gets the ring, and the first available person can pick up.

    Ring groups improve the caller experience by reducing the wait time. It can also mitigate the need for the caller to leave a voicemail and get stuck waiting on a callback.

    5. Create Your Company Directory

    Auto assistants are extremely helpful and nearly all VoIP systems have them. First, you set up your company directory and then record messages to prompt the caller.

    For example, you can set up a message that prompts them to input the last name of the person they are trying to reach. If they aren’t calling a specific person, they can be routed to a department.

    While setting up a company directory takes a little effort upfront, it will save much more. You no longer will need to have someone specifically routing every call. Callers can also get to the person or department they need faster. This improves the customer experience and boosts office productivity.

    6. Have Employees Set Up Their Voicemail & VM to Email

    When you get out of a long meeting, going through a bunch of voicemails can take time. Instead of having to listen to each one to see which calls are a priority, you could simply read through them.

    The voicemail to email feature in VoIP phone systems will automatically transcribe voicemails. They are then emailed to the recipient. This improves efficiency. It also eliminates wasted time having to listen to entire messages to know who called.

    Have employees set up this feature with their extension and email address. Some VoIP systems also offer an option to have transcribed voicemails sent via SMS.

    7. Train Your Team on the Call Handling Process

    Don’t leave your employees to jump in and learn a VoIP system themselves. It’s important to train them on the features and the company calling process. This ensures that your team can enjoy all those time-saving features.

    Get Help Enhancing Your Business Phone System

    Need help improving your business phone system? Looking for a better customer experience? Give us a call and schedule a consultation. We can help!


    Featured Image Credit

    This Article has been Republished with Permission from The Technology Press.

  • What to Include in a Year-end Technology Infrastructure Review

    What to Include in a Year-end Technology Infrastructure Review

    When the year is coming to a close, it’s the perfect time to plan for the future. Most businesses begin the year with the hope of growing and improving operations. Much of how a business operates depends on technology. So, it makes sense to look to your IT for areas of optimization.

    A year-end technology review provides an opportunity to look at several areas of your IT. The goal is to take time to focus on improvements you can make to boost your bottom line. As well as what tactics to take to reduce the risk of a costly cyberattack.

    A recent study by Deloitte looked at digitally advanced small businesses. Small businesses that make smart use of technology are well ahead of their peers. Here are some of the ways they excel:

    • Earn 2x more revenue per employee
    • Experience year-over-year revenue growth nearly 4x as high
    • Had an average employee growth rate over 6x as high

    The bottom line is that companies that use technology well, do better. They are also more secure. According to IBM, businesses that have an incident response plan reduce the costs of a data breach by 61%. Using security AI and automation can lower costs by 70%.

    This year-end, take some time to do a technology review with your IT team or managed IT provider. This will set you up for success and security in the coming year.

    Considerations When Reviewing Your Technology at Year-End

    The goal of a year-end technology review is to look at all areas of your IT infrastructure. Security, efficiency, and bottom-line considerations will be the key drivers for future initiatives.

    Technology Policies

    When technology policies get outdated, people stop following them. Review all your policies to see if any of them need updating to reflect new conditions. For example, if you now have some staff working from home, make sure your device use policy reflects this.

    When you update policies, let your employees know. This gives them a refresher on important information. They may have forgotten certain things since onboarding.

    Disaster Recovery Planning

    When is the last time your company did an incident response drill? Is there a list of steps for employees to follow in the case of a natural disaster or cyberattack?

    Take time to look at disaster recovery planning for the new year. You should also put dates in place for preparedness drills and training in the coming months.

    IT Issues & Pain Points

    You don’t want to go through a big IT upgrade without considering employee pain points. Otherwise, you might miss some golden opportunities to improve staff productivity and well-being.

    Survey your employees on how they use technology. Ask questions about their favorite and least favorite apps. Ask what struggles they face. Let them tell you how they feel technology could improve to make their jobs better. This, in turn, benefits your business. It can also help you target the most impactful improvements.

    Privileged Access & Orphaned Accounts

    Do an audit of your privileged accounts as part of your year-end review. Over time, permissions can be misappropriated. This leaves your network at a higher risk of a major attack.

    You should ensure that only those that need them have admin-level permissions. The fewer privileged accounts you have in your business tools, the lower your risk. Compromised privileged accounts password open the door to major damage.

    While going through your accounts, also look for orphaned accounts. You need to close these because they’re no longer used. Leaving them active poses a security risk.

    IT Upgrade & Transformation Plans for the New Year

    If you make IT upgrades and decisions “on the fly” it can come back to bite you. It’s best to plan out a strategy ahead of time, so you can upgrade in an organized way.

    Have a vulnerability assessment performed. This gives you a list of potential problems your company should address. Eliminating vulnerabilities improves your cybersecurity. Planning ahead allows you to budget for your upgrades and avoid unplanned expenses.

    Cloud Use & Shadow IT

    Review your use of cloud applications. Are certain apps hardly used? Do you have redundancies in your cloud environment? A review can help you cut waste and save money.

    Also, look for uses of shadow IT by employees. These are cloud applications that are being used for work but did not go through approval. Management may not even be aware of them. Remove this security risk by either closing the accounts or officially approving them.

    Customer-Facing Technology

    Don’t forget to look at the customer experience of your technology infrastructure. Go through your website and contact process as a customer would.

    If you get frustrated by things like site navigation, then your customers and leads may be too. Include optimizations to your customer-facing technology in your new year plans.

    Schedule a Technology & Security Assessment Today!

    We can help you with a thorough review of your technology environment to give you a roadmap for tomorrow. Contact us today for a free consultation.


    Featured Image Credit

    This Article has been Republished with Permission from The Technology Press.

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